• Finance And Business 08.06.2018 Comments Off on Writing Business Plans That Results PDF 937e2a03d

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    by Odonnell : Writing Business Plans That Get Results

    ISBN : #0071831622 | Date : 1991-09-27

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  • Finance And Business 07.06.2018 Comments Off on Engaging Manager Management Being Managed PDF C0b971c92

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    by A. Furnham : The Engaging Manager: The Joy of Management and Being Managed

    ISBN : #1137273860 | Date : 2012-10-29

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    PDF-55113 | In this new collection of articles on managing and being managed, Adrian Furnham, author of Bad Apples , offers an engaging and witty look into the world of being an engaging manager. Based on strong research this book offers a substantial introduction to the joy of management…. The Engaging Manager: The Joy of Management and Being Managed


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  • Finance And Business 07.06.2018 Comments Off on Sustainable Success Stakeholders Untapped Potential PDF 77c3df918

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    by Sybille Sachs : Sustainable Success with Stakeholders: The Untapped Potential

    ISBN : #1349310514 | Date : 2016-02-04

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    PDF-f3142 | This book shows managers how they can identify their stakeholders and cooperate with them in a mutually successful and satisfying way. It includes numerous examples from case studies and international firms, illustrating the stepping stones to a comprehensive stakeholder management…. Sustainable Success with Stakeholders: The Untapped Potential


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  • Finance And Business 06.06.2018 Comments Off on Complete Guide Customer Support Relationship PDF 7b2f2261c

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    The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship PDF




    by Joseph Fleischer : The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

    ISBN : #1578200970 | Date : 2002-01-06

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    PDF-8c26d | Today’s support operations face greater responsibilities than the help desks of the 1990s. That’s because customers expect 24×7 assistance on whatever channel they choose – no matter what type of products and/or services they buy. The Complete Guide t… The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship


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  • Finance And Business 06.06.2018 Comments Off on Complaints Follow Up Register Complaint PDF A8aec6b8b

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    Complaints & Follow Up Register: Organize Complaints Received In Our Book, List, Log, Register, Complaint Form | Follow Up Actions To Increase … Journal (Customer Service) (Volume 10) PDF




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    ISBN : #1548473596 | Date : 2017-06-30

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    PDF-0c750 | Order one of our durable project notebooks today to help keep all customer complaints or suggestions organised.SIZE: 21.59 x 27.94 cm PaperbackINTERIOR:103 Pages which includeCompany Details PageCompany Complaints ProceduresComplaint Log Template with Follow Up Sections, Comments and Authorisation Signature…. Complaints & Follow Up Register: Organize Complaints Received In Our Book, List, Log, Register, Complaint Form | Follow Up Actions To Increase … Journal (Customer Service) (Volume 10)


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  • Finance And Business 06.06.2018 Comments Off on Strategic Intellectual Management Multinational Organizations PDF A9ba6c69d

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    by Kevin J. O’sullivan : Strategic Intellectual Capital Management in Multinational Organizations: Sustainability and Successful Implications

    ISBN : #1605666793 | Date : 2009-07-31

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    PDF-53fd2 | Research indicates that active management of intellectual capital can lead to significant payoffs for organizations. However, when considered within a multinational context, there are specific issues that may cause concern. Strategic Intellectual Capital Management in Multinational Organizations: Sustainability and Successful Implications highlights areas of concern in developing strategies for in… Strategic Intellectual Capital Management in Multinational Organizations: Sustainability and Successful Implications


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  • Finance And Business 05.06.2018 Comments Off on Customer Service Over Phone Techniques PDF 301982322

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    by Stephen Coscia : Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

    ISBN : #1578200466 | Date : 1999-11

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    PDF-f4cbd | Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;… Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone


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  • Finance And Business 31.05.2018 Comments Off on Sustainability Strategies Green INSEAD Business PDF B9450ab17

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    by R. Orsato : Sustainability Strategies: When Does it Pay to be Green? (INSEAD Business Press)

    ISBN : #1349303348 | Date : 2016-01-19

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    PDF-235ec | By analysing the rationales for sustainability strategies, this book addresses a timely question for managers, academics and MBAs: ‘when does it pay to be green?’ Based on solid theoretical foundations and empirical research, it clarifies the elements involved in the formation and evaluation of sustainability strategies in firms…. Sustainability Strategies: When Does it Pay to be Green? (INSEAD Business Press)


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  • Finance And Business 27.05.2018 Comments Off on Making Strategy Organization Compatible Michaud PDF Fa67840c5

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    by C. Michaud : Making Strategy and Organization Compatible

    ISBN : #1403911231 | Date : 2003-04-25

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    PDF-41f9d | This book argues that for many companies organisation is designed to achieve operational optimization and may be in conflict with strategic objectives. Managers may not share similar decision criteria and this may facilitate or hinder the fulfilment of certain strategies. The role of top managers is to shape to a large extent the ability of the organisational system to implement and achieve strate… Making Strategy and Organization Compatible


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  • Finance And Business 26.05.2018 Comments Off on Amazement Revolution Customer Strategies Experience PDF 10a99fde5

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    The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience PDF




    by Shep Hyken : The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    ISBN : #1608321061 | Date : 2011-04-05

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    PDF-441c4 | From the New York Times and Wall Street Journal Bestseller…Customer service isn’t a department–it’s a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Custom… The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience


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  • Finance And Business 26.05.2018 Comments Off on Hello Every Little Thing Matters PDF E91d06f14

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    ISBN : #1137489707 | Date : 2016-02-16

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    PDF-d5ebc | Hello! And Every Little Thing that Matters will transform the way businesses interact with customers – delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable…. Hello!: And Every Little Thing That Matters


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  • Finance And Business 24.05.2018 Comments Off on Management Concise Introduction Richard Pettinger PDF Abaa3a3c5

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    by Richard Pettinger : Management: A Concise Introduction

    ISBN : #023028535X | Date : 2012-10-30

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    PDF-0c4e9 | Management: A Concise Introduction has been written with the student in mind – short chapters, easy identification of the key points and revision-friendly sections. Backed by robust academic theory with plenty of pedagogical features, it has an engaging style and is, all in all, everything a student needs to understand the subject and pass the exam… Management: A Concise Introduction


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  • Finance And Business 22.05.2018 Comments Off on Tomorrows History Selected Writings 1993 2003 PDF B3d493168

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    by Simon Zadek : Tomorrow’s History: Selected Writings of Simon Zadek, 1993-2003

    ISBN : #1874719861 | Date : 2004-10-08

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    PDF-df598 | The last ten years have seen an extraordinary transformation in how business has to account for itself. Today, the air is thick with the buzz of corporate responsibility (CR) leaders, innovators and practitioners. Conferences and publications on the topic are in abundance: the tip of an iceberg that has become a fast-growth industry. Many of those companies and service providers most vocal in dist… Tomorrow’s History: Selected Writings of Simon Zadek, 1993-2003


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  • Finance And Business 22.05.2018 Comments Off on Award Winning Customer Service Performance PDF 518f7acbc

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    by Renee Evenson : Award Winning Customer Service: 101 Ways to Guarantee Great Performance

    ISBN : #0814474543 | Date : 2007-09-12

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    PDF-fbd7b | Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers — and business owners with little time to search for solutions — some fast help is needed. Award-Winning Customer Service offers scores of qu… Award Winning Customer Service: 101 Ways to Guarantee Great Performance


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  • Finance And Business 22.05.2018 Comments Off on Tourism Marketing Developing Countries Stereotypes PDF 81ab9bdfb

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    by Eli Avraham : Tourism Marketing for Developing Countries: Battling Stereotypes and Crises in Asia, Africa and the Middle East

    ISBN : #1137342145 | Date : 2015-12-06

    Description :

    PDF-95885 | Tourism Marketing for Developing Countries examines media strategies used by destinations in Asia, the Middle East and Africa to battle stereotypes, negative images and crises in order to attract tourists …. Tourism Marketing for Developing Countries: Battling Stereotypes and Crises in Asia, Africa and the Middle East


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