• Finance And Business 29.06.2018 Comments Off on Customer Service Handbook Steve Coscia PDF 7ab0ebede

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    HVAC Customer Service Handbook PDF




    by Steve Coscia : HVAC Customer Service Handbook

    ISBN : #0976755270 | Date : 2012-01-23

    Description :

    PDF-4f92b | This book gives HVAC Service Professionals the strategies and techniques required to deliver world-class customer service. When the thermostat goes to either extreme, the phones will start to ring. While HVAC reps can not control the weather, there are numerous behavioral aspects that are controllable. The flowcharts offer a step-by-step approach to fast and professional problem resolution. This b… HVAC Customer Service Handbook


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  • Finance And Business 28.06.2018 Comments Off on Performance Measurement Management Konstantinos Alexandris PDF C7da4df01

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    Performance Measurement and Leisure Management PDF




    : Performance Measurement and Leisure Management

    ISBN : #0415849144 | Date : 2013-04-26

    Description :

    PDF-14abb | The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform their decisions. Policymakers need an evidence base for their decisions regarding public leisure services. Students and researchers in leisure managem… Performance Measurement and Leisure Management


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  • Finance And Business 27.06.2018 Comments Off on Mastering Organisational Behaviour Palgrave Business PDF 2d6f57173

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    Mastering Organisational Behaviour (Palgrave Master Series (Business)) PDF




    by Richard Pettinger : Mastering Organisational Behaviour (Palgrave Master Series (Business))

    ISBN : #0333792793 | Date : 2000-07-10

    Description :

    PDF-443a1 | This book provides a concise and readable introduction to the complexities of organisational behaviour. Dealing with all of the key features, it takes each in turn and introduces and develops them in an easy-to-follow and step-by-step approach. It covers the familiar features of leadership and motivation in a fresh and direct point of view, and deals extensively with the great impact of technologi… Mastering Organisational Behaviour (Palgrave Master Series (Business))


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    [Pub.84Xgd] Mastering Organisational Behaviour (Palgrave Master Series (Business)) PDF | by Richard Pettinger


    Mastering Organisational Behaviour (Palgrave Master Series (Business)) by by Richard Pettinger

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  • Finance And Business 27.06.2018 Comments Off on Career Management Challenge Individual Organizational PDF Fe377c1d1

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    The Career Management Challenge: Balancing Individual and Organizational Needs PDF




    by Peter Herriot : The Career Management Challenge: Balancing Individual and Organizational Needs

    ISBN : #0803986564 | Date : 1992-06-24

    Description :

    PDF-74bcc | In this highly readable book, Peter Herriot looks at the individual and strategic organizational dimensions of career management. In particular, he argues that organizations will increasingly need to manage a complex individual-organizational `balancing act′ as an essential ingredient of their human resource strategies. Herriot shows how key current and future trends will lead organizations to … The Career Management Challenge: Balancing Individual and Organizational Needs


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    The Career Management Challenge: Balancing Individual and Organizational Needs by by Peter Herriot

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  • Finance And Business 27.06.2018 Comments Off on Collective Knowledge Business Skills Robert PDF 59dff3f3f

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    Collective Knowledge (Business Skills) PDF




    by Robert Marcus : Collective Knowledge (Business Skills)

    ISBN : #0735614997 | Date : 2002-04-27

    Description :

    PDF-1e602 | Advances in communications and computing, the advent of the Internet, and the proliferation of high-speed computer networks and servers are producing unprecedented improvements in business collaboration and productivity. Knowledge Workers have become an indispensable resource—the productivity engine of the 21st-century—by using technology to streamline the capture and delivery of organizationa… Collective Knowledge (Business Skills)


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    Collective Knowledge (Business Skills) by by Robert Marcus

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  • Finance And Business 26.06.2018 Comments Off on Measure What Matters Understanding Relationships PDF 72be20230

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    Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships PDF




    by Katie Delahaye Paine : Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

    ISBN : #0470920106 | Date : 2011-03-15

    Description :

    PDF-cef9d | In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are “fuzzy and intangible,” they can be measured and managed-with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the med… Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships


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  • Finance And Business 24.06.2018 Comments Off on When Digital Becomes Human Transformation PDF 48ed6d62e

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    When Digital Becomes Human: The Transformation of Customer Relationships PDF




    by Steven Van Belleghem : When Digital Becomes Human: The Transformation of Customer Relationships

    ISBN : #0749473231 | Date : 2015-04-28

    Description :

    PDF-25ef7 | In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. In a recent global market study, 73% of respondents stated that even when a company’s digital channels work perfectly, they still want access to a real person.Steven Van Belleghem explor… When Digital Becomes Human: The Transformation of Customer Relationships


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    When Digital Becomes Human: The Transformation of Customer Relationships by by Steven Van Belleghem

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  • Finance And Business 18.06.2018 Comments Off on Robotics Factories Future Proceedings International PDF 4b221fcea

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    Robotics and Factories of the Future: Proceedings of an international conference Charlotte, North Carolina, USA December 4–7, 1984 PDF




    : Robotics and Factories of the Future: Proceedings of an international conference Charlotte, North Carolina, USA December 4–7, 1984

    ISBN : #3642465277 | Date : 2012-05-23

    Description :

    PDF-631ed | An International Conference on Robotics and Factories of the Future was held on December 4-7, 1984 in Charlotte, North Carolina, USA. The development of technology and the status as it stands today is highly multidisciplinary and complex in nature. It has added new dimensions and challenges in the development of factories of the future. Thus it calls upon an integrated approach of technological, e… Robotics and Factories of the Future: Proceedings of an international conference Charlotte, North Carolina, USA December 4–7, 1984


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  • Finance And Business 17.06.2018 Comments Off on Call Center Dictionary Technology Operations PDF A0fc01aad

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    The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations PDF




    by Madeline Bodin : The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

    ISBN : #1578200431 | Date : 1999-08

    Description :

    PDF-0ce8e | This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers…. The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations


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    The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations by by Madeline Bodin

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  • Finance And Business 15.06.2018 Comments Off on Intellectual Capital Navigating Business Landscape PDF 3ef2530a5

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    Intellectual Capital: Navigating the New Business Landscape PDF




    by Johan Roos : Intellectual Capital: Navigating the New Business Landscape

    ISBN : #1349144967 | Date : 1997-01-01

    Description :

    PDF-83207 | Intellectual Capital refers to one of the most important sources of business advantage – the knowledge within the organisation of how to create value for customers. This is reflected in the transformation of society into knowledge work and the increasing difference between the book value and the market value of companies. This book addresses the issue of how to develop a system for visualising an… Intellectual Capital: Navigating the New Business Landscape


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