• Finance And Business 24.06.2018 Comments Off on When Digital Becomes Human Transformation PDF 48ed6d62e

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    When Digital Becomes Human: The Transformation of Customer Relationships PDF




    by Steven Van Belleghem : When Digital Becomes Human: The Transformation of Customer Relationships

    ISBN : #0749473231 | Date : 2015-04-28

    Description :

    PDF-25ef7 | In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. In a recent global market study, 73% of respondents stated that even when a company’s digital channels work perfectly, they still want access to a real person.Steven Van Belleghem explor… When Digital Becomes Human: The Transformation of Customer Relationships


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    When Digital Becomes Human: The Transformation of Customer Relationships by by Steven Van Belleghem

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  • Finance And Business 18.06.2018 Comments Off on Robotics Factories Future Proceedings International PDF 4b221fcea

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    Robotics and Factories of the Future: Proceedings of an international conference Charlotte, North Carolina, USA December 4–7, 1984 PDF




    : Robotics and Factories of the Future: Proceedings of an international conference Charlotte, North Carolina, USA December 4–7, 1984

    ISBN : #3642465277 | Date : 2012-05-23

    Description :

    PDF-631ed | An International Conference on Robotics and Factories of the Future was held on December 4-7, 1984 in Charlotte, North Carolina, USA. The development of technology and the status as it stands today is highly multidisciplinary and complex in nature. It has added new dimensions and challenges in the development of factories of the future. Thus it calls upon an integrated approach of technological, e… Robotics and Factories of the Future: Proceedings of an international conference Charlotte, North Carolina, USA December 4–7, 1984


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  • Finance And Business 17.06.2018 Comments Off on Call Center Dictionary Technology Operations PDF A0fc01aad

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    The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations PDF




    by Madeline Bodin : The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

    ISBN : #1578200431 | Date : 1999-08

    Description :

    PDF-0ce8e | This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers…. The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations


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    The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations by by Madeline Bodin

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  • Finance And Business 15.06.2018 Comments Off on Intellectual Capital Navigating Business Landscape PDF 3ef2530a5

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    Intellectual Capital: Navigating the New Business Landscape PDF




    by Johan Roos : Intellectual Capital: Navigating the New Business Landscape

    ISBN : #1349144967 | Date : 1997-01-01

    Description :

    PDF-83207 | Intellectual Capital refers to one of the most important sources of business advantage – the knowledge within the organisation of how to create value for customers. This is reflected in the transformation of society into knowledge work and the increasing difference between the book value and the market value of companies. This book addresses the issue of how to develop a system for visualising an… Intellectual Capital: Navigating the New Business Landscape


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    Intellectual Capital: Navigating the New Business Landscape by by Johan Roos

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  • Finance And Business 15.06.2018 Comments Off on Lasers Manufacturing Proceedings International Conference PDF 5e80b18c7

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    Lasers in Manufacturing: Proceedings of the 5th International Conference, 13-14 September 1988, Stuttgart, West Germany PDF




    : Lasers in Manufacturing: Proceedings of the 5th International Conference, 13-14 September 1988, Stuttgart, West Germany

    ISBN : #3540503102 | Date : 1989-01-20

    Description :

    PDF-a9403 | Lasers are continually being featured in new applications in manufacturing. This proceedings volume looks at the implementation potential in manufacturing of the laser. A total of around 30 technical presentations cover the state of the art in laser technology and development trends in laser material treatment. Drawing on European and US experience the conference looks at the possibilities and lim… Lasers in Manufacturing: Proceedings of the 5th International Conference, 13-14 September 1988, Stuttgart, West Germany


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  • Finance And Business 14.06.2018 Comments Off on Great Customer Connections Psychological Exceptional PDF 80f8daa48

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    Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service PDF




    by Richard S. Gallagher : Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

    ISBN : #0814473083 | Date : 2006-05-19

    Description :

    PDF-355d3 | Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. “Great Customer Connections” presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices – so each customer interaction becomes a peak experience…. Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service


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    Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service by by Richard S. Gallagher

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  • Finance And Business 12.06.2018 Comments Off on Boardroom Games Meaningful Practices Compromised PDF F090b7d6e

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    Boardroom Games – You’re Fired!: When Core Values, Respect and Meaningful Business Practices are Compromised for Money and Prestige PDF




    by Peter A Crossgrove : Boardroom Games – You’re Fired!: When Core Values, Respect and Meaningful Business Practices are Compromised for Money and Prestige

    ISBN : #1771410183 | Date : 2013-11-25

    Description :

    PDF-b35e2 | Are we still living in a clichéd dog-eat-dog corporate world? Peter Crossgrove was fired several times on a matter of principal. Having served on close to seventy mining, corporate, and not-for-profit boards, armed with a sense of humour, dignity, dogged determination, and humility, Crossgrove has challenged boardroom antics and relationship intricacies with the skill-sets and values he was raise… Boardroom Games – You’re Fired!: When Core Values, Respect and Meaningful Business Practices are Compromised for Money and Prestige


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    [Pub.05BiP] Boardroom Games – You’re Fired!: When Core Values, Respect and Meaningful Business Practices are Compromised for Money and Prestige PDF | by Peter A Crossgrove


    Boardroom Games – You’re Fired!: When Core Values, Respect and Meaningful Business Practices are Compromised for Money and Prestige by by Peter A Crossgrove

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  • Finance And Business 12.06.2018 Comments Off on Client Encounters Technical Kind Methodically PDF D986c88ee

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    Client Encounters of the Technical Kind: How to win, support and challenge customers … methodically, with ICON9’s tools & best practices for field engineers PDF




    by Andrew K Betts : Client Encounters of the Technical Kind: How to win, support and challenge customers … methodically, with ICON9’s tools & best practices for field engineers

    ISBN : #2746681943 | Date : 2015-07-20

    Description :

    PDF-2b09c | There’s a lot more to technical work … … than technology, as anyone in contact with clients will know—and most engineers, scientists and technicians have some sort of client to worry about. Experience shows that the relational and commercial aspects of customer-facing technical roles are as difficult as the ‘hard science’. And, to succeed professionally, you have to shine in all these… Client Encounters of the Technical Kind: How to win, support and challenge customers … methodically, with ICON9’s tools & best practices for field engineers


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    [Pub.01MHP] Client Encounters of the Technical Kind: How to win, support and challenge customers … methodically, with ICON9’s tools & best practices for field engineers PDF | by Andrew K Betts


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  • Finance And Business 11.06.2018 Comments Off on Brand Hate Navigating Consumer Negativity PDF 49075ffec

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    Brand Hate: Navigating Consumer Negativity in the Digital World PDF




    by S. Umit Kucuk : Brand Hate: Navigating Consumer Negativity in the Digital World

    ISBN : #3319415182 | Date : 2016-09-16

    Description :

    PDF-50bf6 | This book focuses on the concept of “brand hate” and consumer negativity in today’s digital markets. It explores the emotional detachment consumers generate against valued brands and how negative experiences affect their and other consumers’ loyalty. In today’s world, it is almost impossible not to run into hateful language about companies and their brands in digital consumption spaces. Cons… Brand Hate: Navigating Consumer Negativity in the Digital World


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    Brand Hate: Navigating Consumer Negativity in the Digital World by by S. Umit Kucuk

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  • Finance And Business 10.06.2018 Comments Off on Planning Conducting Needs Assessments Practical PDF C920af9d1

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    Planning and Conducting Needs Assessments: A Practical Guide PDF




    by Belle Ruth Witkin : Planning and Conducting Needs Assessments: A Practical Guide

    ISBN : #0803958099 | Date : 1995-09-14

    Description :

    PDF-aeb33 | Despite the increasing necessity for needs assessments in a variety of fields, much confusion still prevails on how to conduct such assessments successfully. This book is a practical guide to that end. The authors first introduce a three-phase model – preassessment, assessment and postassessment – to clarify the distinctions between the needs of primary service recipients and the people and resour… Planning and Conducting Needs Assessments: A Practical Guide


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